TERMS & CONDITIONS
These Terms & Conditions govern the use of the Mitchell Motorworks website, online forms, digital services, and related electronic features. By using our website or submitting information through our online services, you agree to these Terms & Conditions.
Vehicle service and repair are also subject to the applicable Customer Intake & Repair Agreement, Service Policies, estimates, repair orders, and other policies or agreements associated with the services provided.
Last Updated: September 2026
WEBSITE USE
The Mitchell Motorworks website is provided for general information, customer resources, service requests, and access to services and forms offered by Mitchell Motorworks.
Users agree not to misuse the website, interfere with its operation or security, attempt unauthorized access to website systems or information, or use the website for unlawful or fraudulent purposes.
SERVICE REQUESTS & APPOINTMENTS
Submission of a Service Request does not guarantee an appointment, establish a specific completion date, or authorize Mitchell Motorworks to perform repairs.
Service requests are reviewed based on the information provided, scheduling availability, vehicle requirements, and the services requested. Mitchell Motorworks may contact the customer for additional information before scheduling.
Repair and diagnostic authorization is established separately through the applicable estimate, repair order, Customer Intake & Repair Agreement, or other approved authorization method.
WEBSITE INFORMATION & PRICING
Mitchell Motorworks makes reasonable efforts to provide accurate and current information on our website. However, website content, service descriptions, pricing, availability, and other information may change without notice.
Prices displayed online may represent starting prices, typical services, or general information and may not reflect the final price for a specific vehicle. Vehicle-specific pricing is determined by the parts, labor, materials, procedures, and other requirements applicable to the requested service.
Website errors, outdated information, or typographical mistakes may be corrected when discovered.
ELECTRONIC FORMS & SIGNATURES
Mitchell Motorworks may use electronic forms, acknowledgments, signatures, estimates, approvals, and other digital records in connection with our services.
By submitting or electronically signing a form, the customer represents that the information provided is accurate to the best of their knowledge and that they are authorized to provide the applicable consent or authorization.
Electronic records and signatures may be retained as part of the customer's service and business records.
ELECTRONIC COMMUNICATIONS
Customers may communicate with Mitchell Motorworks through telephone, email, text messaging, website forms, digital repair systems, and other electronic methods.
Electronic communications may be used to provide service-related information, estimates, inspection results, authorization requests, appointment information, repair updates, invoices, and other communications related to the customer or vehicle.
Additional terms regarding electronic communications, consent, and communication preferences are provided in the Mitchell Motorworks Communication Policy and applicable SMS & Text Messaging Opt-In Policy.
INTELLECTUAL PROPERTY
Website content, including text, graphics, logos, photographs, service descriptions, branding, and other materials created or owned by Mitchell Motorworks, may not be copied, reproduced, distributed, or used for commercial purposes without permission, except as permitted by law.
Product names, manufacturer names, trademarks, and other third-party materials remain the property of their respective owners.
THIRD-PARTY SERVICES & LINKS
The Mitchell Motorworks website and digital communications may contain links to or integrate with services provided by third parties, including scheduling or repair-management systems, payment processors, financing providers, mapping services, warranty providers, social media platforms, and other service providers.
Mitchell Motorworks does not control the availability, content, security, privacy practices, or terms of independent third-party services. Use of those services may be subject to separate terms and privacy policies established by the applicable provider.
WEBSITE AVAILABILITY
Mitchell Motorworks does not guarantee that the website, online forms, or digital services will be available without interruption or error. Website maintenance, technical issues, third-party service interruptions, or other circumstances may temporarily affect availability or functionality.
If an online service is unavailable, customers may use another available method of contacting Mitchell Motorworks.
DISCLAIMER OF WEBSITE INFORMATION
Information provided through the Mitchell Motorworks website is intended for general informational purposes and does not constitute a vehicle diagnosis or guarantee that a particular repair or service is appropriate for a specific vehicle.
Vehicle conditions vary, and proper diagnosis or inspection may require the vehicle to be physically evaluated by Mitchell Motorworks.
Nothing on the website creates a warranty or guarantee beyond the specific warranty terms provided in the applicable repair order, invoice, or Mitchell Motorworks warranty policy.
LIMITATION OF WEBSITE LIABILITY
To the extent permitted by applicable law, Mitchell Motorworks is not responsible for losses resulting solely from reliance on general website information, temporary website unavailability, third-party website content, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit responsibility that cannot legally be excluded or limited.
GOVERNING LAW
These Terms & Conditions are governed by applicable federal law and the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles.
Any dispute relating specifically to the use of the Mitchell Motorworks website or these Terms & Conditions will be handled in accordance with applicable law.
CHANGES TO THESE TERMS
Mitchell Motorworks may update these Terms & Conditions periodically to reflect changes in our website, services, business practices, or applicable requirements. The current version will be posted on this page with the applicable revision date.
Continued use of the website after updated terms are posted constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.
CONTACT
Questions regarding these Terms & Conditions may be directed to Mitchell Motorworks using the contact information provided on our website.