SMS & TEXT MESSAGING OPT-IN POLICY
Mitchell Motorworks may use SMS and text messaging to communicate with customers who have provided their mobile telephone number and consented to receive text messages. This policy explains how consent is obtained, the types of messages that may be sent, and how customers can manage or withdraw their consent.
Last Updated: September 2026
HOW CUSTOMERS OPT IN
Customers may opt in to receive text messages from Mitchell Motorworks by voluntarily providing their mobile telephone number and affirmatively consenting to text messaging through an applicable Mitchell Motorworks website form, service request, customer intake form, repair agreement, or other approved opt-in method.
Providing a mobile telephone number by itself does not constitute consent to receive marketing or promotional text messages.
Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services from Mitchell Motorworks.
TYPES OF TEXT MESSAGES
Depending on the customer's relationship with Mitchell Motorworks and the consent provided, text messages may include appointment information, service-request follow-up, estimates, authorization requests, digital inspection reports, diagnostic or repair updates, parts or scheduling information, completed-vehicle notifications, invoices, payment-related information, warranty matters, customer-service communications, and other service-related messages.
Marketing or promotional text messages will be sent only when appropriate consent has been obtained.
MESSAGE FREQUENCY & CHARGES
Message frequency varies depending on customer activity, vehicle service, and communication needs.
Message and data rates may apply according to the customer's mobile carrier and service plan. Mitchell Motorworks does not charge customers separately for receiving text messages from us.
OPTING OUT
Customers may withdraw consent to receive text messages at any time by replying STOP to a Mitchell Motorworks text message.
After an opt-out request is received, a confirmation message may be sent. Mitchell Motorworks will discontinue text messages covered by the opt-out request as required, except where further communication is permitted or required by applicable law.
Customers may continue communicating with Mitchell Motorworks through other available methods after opting out of text messaging.
HELP
Customers may reply HELP to a Mitchell Motorworks text message for assistance or contact Mitchell Motorworks using the contact information provided on our website.
PRIVACY & SMS INFORMATION
Mitchell Motorworks does not sell or share mobile telephone numbers, SMS consent records, or SMS opt-in information with third parties for their own marketing or promotional purposes.
Mobile information and messaging data may be provided to service providers, telecommunications carriers, and technology providers when reasonably necessary to deliver messages, maintain messaging services, process opt-in and opt-out requests, maintain communication records, or comply with applicable requirements.
Additional information regarding the collection and use of customer information is available in the Mitchell Motorworks Privacy Policy.
CARRIER & DELIVERY INFORMATION
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by carrier availability, device settings, network conditions, or other circumstances outside Mitchell Motorworks' control.
CHANGES TO THIS POLICY
Mitchell Motorworks may update this SMS & Text Messaging Opt-In Policy to reflect changes in our messaging practices, technology, services, or applicable requirements. The current version will be posted on this page with the applicable revision date.