PRIVACY POLICY
Mitchell Motorworks respects the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect, how we use and protect that information, and when information may be shared with service providers or other parties in connection with our business operations.
Last Updated: September 2026
INFORMATION WE COLLECT
Mitchell Motorworks may collect information that customers provide directly to us, including names, addresses, telephone numbers, email addresses, vehicle information, service history, repair concerns, appointment or service requests, payment-related information, electronic communications, and information provided through our website or digital forms.
We may also collect information generated during the service process, including estimates, repair orders, diagnostic results, inspection reports, photographs, technician notes, authorizations, warranty information, and records of customer communications.
Our website and technology providers may automatically collect certain technical information, such as device information, browser type, IP address, website activity, cookies, or similar information used to operate, secure, and improve our website and services.
HOW WE USE INFORMATION
We may use customer information to:
Review and respond to service requests
Schedule and provide vehicle service
Diagnose, estimate, document, and perform repairs
Obtain and record repair authorization
Process payments and maintain business records
Communicate service updates, estimates, inspection results, reminders, and other information related to the customer or vehicle
Process parts, warranty, sublet, or third-party service transactions
Maintain service history and customer records
Operate, secure, and improve our website and business systems
Comply with legal, tax, accounting, insurance, and regulatory requirements
HOW WE SHARE INFORMATION
Mitchell Motorworks does not sell customer personal information.
Information may be shared when reasonably necessary to provide requested services or operate our business, including with parts suppliers, warranty providers, payment processors, towing or sublet service providers, software and technology providers, professional advisers, and other service providers assisting Mitchell Motorworks.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, safety, property, or legitimate interests of Mitchell Motorworks, our customers, or others.
Service providers may receive only the information reasonably necessary for the services they perform and are subject to their own applicable privacy and security practices.
TEXT MESSAGING & SMS DATA
Mobile telephone numbers, SMS opt-in information, and text messaging consent collected for Mitchell Motorworks communications are used to provide communications requested or authorized by the customer.
SMS opt-in consent and associated mobile information will not be sold, rented, or shared with third parties for their own marketing or promotional purposes. Information may be provided to service providers that facilitate Mitchell Motorworks' messaging services solely as necessary to deliver and support those communications.
Additional information regarding telephone, email, and text communications is available in our Communication Policy.
COOKIES & WEBSITE TECHNOLOGY
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and help maintain security.
Customers may be able to control certain cookies through their browser or device settings. Disabling cookies may affect the functionality of some website features.
DATA SECURITY
Mitchell Motorworks takes reasonable administrative, technical, and physical measures to protect customer information from unauthorized access, loss, misuse, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication methods when a more secure option is available.
DATA RETENTION
Mitchell Motorworks retains customer and vehicle information for as long as reasonably necessary to provide services, maintain service and business records, satisfy warranty and accounting requirements, resolve disputes, and comply with legal or regulatory obligations.
Certain records may be retained after the customer relationship ends when necessary for legitimate business or legal purposes.
CUSTOMER CHOICES & COMMUNICATION PREFERENCES
Customers may contact Mitchell Motorworks to request updates to their contact information or communication preferences.
Customers may opt out of promotional email or text communications using the unsubscribe or opt-out methods provided with those communications. Opting out of promotional communications does not prevent Mitchell Motorworks from sending necessary transactional or service-related communications regarding an active service request, appointment, repair, payment, warranty matter, or other existing business relationship.
Text messaging preferences and consent are further addressed in the Mitchell Motorworks Communication Policy and SMS & Text Messaging Opt-In Policy.
CHILDREN'S PRIVACY
Mitchell Motorworks' website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
THIRD-PARTY WEBSITES & SERVICES
Our website or communications may contain links to websites, forms, payment services, or other services operated by third parties. Mitchell Motorworks does not control the privacy practices of those third parties, and their collection and use of information are governed by their own privacy policies and terms.
CHANGES TO THIS PRIVACY POLICY
Mitchell Motorworks may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services. The current version will be posted on this page with the applicable revision date.
CONTACT US
Questions or concerns regarding this Privacy Policy or the handling of personal information may be directed to Mitchell Motorworks through the contact information provided on our website.