PAYMENT & SPECIAL ORDERS

This policy explains Mitchell Motorworks' payment requirements, deposits, special-order parts, and other financial terms associated with vehicle service and repair.

PAYMENT DUE & VEHICLE RELEASE

Payment is due in full upon completion of authorized services unless other arrangements have been approved by Mitchell Motorworks in writing.

Vehicles, keys, and other property will not be released until the repair order balance has been paid in full or an approved payment arrangement has been completed.

Authorization to perform repairs creates an obligation to pay for the authorized parts, labor, diagnostic services, sublet services, materials, taxes, and applicable fees, regardless of whether the customer later chooses to operate, sell, trade, or otherwise dispose of the vehicle.

DEPOSITS & ADVANCE PAYMENT

Mitchell Motorworks may require a deposit or advance payment before ordering parts, beginning major repairs, scheduling custom work, or committing substantial shop resources to a project.

Special-order parts and parts purchases totaling $2,000 or more must be paid in full before ordering, unless otherwise approved by Mitchell Motorworks in writing.

Any required deposit or advance payment will be applied to the final repair order balance.

SPECIAL-ORDER PARTS

Parts ordered specifically for a customer's vehicle or repair may require payment before the order is placed.

Special-order, custom, programmed, painted, modified, electrical, performance, or otherwise non-returnable parts may not be eligible for cancellation or refund once ordered.

If a special-order part can be returned, any supplier restocking charges, return shipping, freight, or other non-refundable costs may be deducted from the amount eligible for refund.

Parts remain subject to supplier availability, shipping, and order-processing times. Mitchell Motorworks is not responsible for supplier or carrier delays outside our reasonable control.

CANCELLATIONS & CHANGES AFTER AUTHORIZATION

Customers should contact Mitchell Motorworks as soon as possible if they wish to cancel or change previously authorized work.

Cancellation does not eliminate charges already incurred. The customer remains responsible for diagnostic services, labor already performed, parts already installed, non-returnable or special-order parts, supplier charges, sublet services, shipping, and other costs incurred based on the customer's authorization.

Work that has not yet been performed and parts that have not been ordered or committed will not be charged solely because they appeared on an authorized estimate.

THIRD-PARTY PAYMENTS

When another party is expected to pay all or part of a repair—including an aftermarket warranty company, insurance company, fleet administrator, employer, or other third party—the customer remains responsible for any balance not paid by that party unless Mitchell Motorworks has expressly agreed otherwise in writing.

Delayed, denied, reduced, or disputed payment by a third party does not eliminate the customer's responsibility for charges incurred on the repair order.

PAYMENT METHODS

Mitchell Motorworks accepts approved forms of payment available at the time of service. Payment must be made using a valid payment method and may be subject to verification.

Financing or other third-party payment options, when available, are subject to the terms, approval requirements, and conditions of the applicable provider.

TAXES, FEES & OTHER CHARGES

Applicable sales tax and other required taxes or fees will be added to the repair order as required by law.

Repair orders may also include applicable shop supplies, hazardous-material handling, disposal, shipping, sublet services, or other charges associated with the authorized service. These charges will be reflected on the applicable estimate or repair order.

RETURNED, REVERSED & DISPUTED PAYMENTS

The customer remains responsible for all amounts legitimately owed for authorized services. Returned checks, reversed payments, chargebacks, or other unsuccessful payments do not eliminate the underlying balance due.

Customers who believe a billing error has occurred should contact Mitchell Motorworks promptly so the concern can be reviewed and addressed.

REFUNDS & CREDITS

Refunds or credits, when applicable, are determined based on the circumstances of the transaction, work performed, parts involved, supplier return policies, and any non-refundable costs already incurred.

Labor already performed, diagnostic services, installed parts, completed sublet services, shipping charges, supplier fees, and non-returnable or special-order components are generally not refundable unless otherwise required by law or approved by Mitchell Motorworks.

Approved refunds will be issued using an appropriate payment method and may require processing time depending on the original payment method or financial institution.

PRICING ERRORS

Mitchell Motorworks makes reasonable efforts to provide accurate estimates and pricing. Clerical, calculation, catalog, or data-entry errors may be corrected when discovered. If a correction materially changes an authorized estimate before the affected work is performed, the customer will be notified and additional authorization obtained when required.